At The POD Bros (“we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website thepodbros.com or use our services. By using our Site and services, you agree to the terms of this Privacy Policy.

1 Information We Collect

We collect information from both end customers and merchants who use our print-on-demand services. The types of data we collect include:

Personal Information
Name, email, shipping address, billing address, phone number, and payment details.
Business & Merchant Information
Business name, contact details, and customer order information needed to fulfill requests.
Customer Data (on behalf of merchants)
When merchants provide us with their customers’ names, addresses, and other fulfillment details, we act as a data processor on the merchant’s behalf.
Technical Information
Device details, IP address, browser type, operating system, and browsing behavior on our Site.
Cookies & Tracking Data
We may use cookies and analytics tools to improve user experience, monitor site performance, and gather aggregated usage statistics.

2 How We Collect Your Data

We collect data in the following ways:

  • Directly from you: When you place an order, request a quote, contact us, or subscribe to our communications.
  • From merchants: If you are a customer of one of our merchant partners, your information may be provided to us by that merchant to process and ship your order.
  • Automatically: Through cookies, browser data, and analytics tracking when you browse our Site.
  • From third parties: We may receive information from payment processors, shipping carriers, or marketing platforms that help us operate and improve our services.

2.1 Geolocation Data

To provide accurate shipping estimates and display the correct pricing for your region, we may collect your approximate location in the following ways:

Browser-Based Geolocation
We may ask for your permission to access your device’s location using your browser’s built-in geolocation feature. If you grant permission, this data is used only to display shipping estimates and relevant information.
IP-Based Geolocation
If you decline or if browser-based geolocation fails, we may use your IP address to estimate your country or region. This method provides only an approximate location and is also used solely for displaying relevant shipping prices.

No Storage or Sale of Location Data

We do not store, sell, or share your precise or estimated location data. All geolocation information is processed temporarily and used exclusively to enhance your browsing and shopping experience.

3 How We Use Your Data

We use the information we collect for:

Order Processing
Process and fulfill orders placed by you or through our merchant partners
Communication
Communicate with you about orders, inquiries, or account-related matters
Customer Support
Provide customer support and resolve issues
Service Improvement
Improve our products, services, and website functionality
Marketing
Send marketing communications (only if you opt-in)
Security & Compliance
Prevent fraud, comply with legal obligations, and enforce our policies
For Merchants: We may also use your data to manage your account, process payments, and fulfill orders on behalf of your customers.

4 Information Collected About Our Merchants’ Customers

If you are a merchant using our services, you may provide us with Customer Data — information about your own customers, such as names, addresses, and order details — so we can fulfill and ship products on your behalf.

Customer Data Processing

  • We process Customer Data solely for the purpose of fulfilling orders and providing related services
  • We do not use, sell, or share your customers’ data for marketing or unrelated purposes
  • You, as the merchant, remain the data controller of your customers’ information, and we act as a data processor
  • We will retain Customer Data only as long as necessary to fulfill the order and comply with legal or accounting obligations

5 Sharing Your Information

We may share your data with trusted third parties when necessary, including:

  • Payment Processors — to securely process transactions
  • Shipping & Logistics Providers — to deliver your products
  • Technology & Hosting Providers — to operate our Site and manage orders
  • Analytics & Marketing Services — to understand traffic and improve the customer experience
Important: We do not sell your personal information. However, we may disclose data if required by law or to protect our rights, users, and business operations.

6 Data Retention

We keep your personal data only as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements

Once you are no longer a customer, or your merchant account is closed, we will delete or anonymize your personal data and any related Customer Data, unless retention is required by law.

7 Data Security

We implement reasonable technical, organizational, and administrative measures to protect your information from unauthorized access, loss, or misuse.

Security Disclaimer: However, no system is 100% secure, and we cannot guarantee the absolute security of your data.

8 Cookies & Tracking

We use cookies and similar technologies to:

  • Improve your browsing experience
  • Analyze traffic and site performance
  • Understand user behavior and preferences
Cookie Control: You can control or disable cookies through your browser settings. Please note that some site features may not function properly without cookies.

9 Your Privacy Choices & Rights

Access & Correction
You may request a copy of the personal data we hold about you or request corrections.
Deletion
You can request that we delete your data, subject to legal and contractual obligations.
Marketing Preferences
You may opt out of marketing emails by clicking “unsubscribe” in our communications.

Exercise Your Rights

To exercise your rights, contact us at info@thepodbros.com.

10 Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices, and we encourage you to review their policies before providing any personal information.

11 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal requirements. We will post the updated version on this page with a new effective date.

12 Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

The POD Bros
Email: info@thepodbros.com